Member Satisfaction Survey

Lyamujungu SACCO Ltd — A Journey to Prosperity

Dear Valued Member, Lyamujungu Sacco is eager to hear about your recent experience with us. Please take a few minutes to share your thoughts — your feedback helps us improve.
This survey is completely anonymous. We do not collect your name, phone number, email, or any other identifying information — only your branch and your answers.

Branch

This survey is completely anonymous — we only record which branch it relates to, nothing that identifies you.

I. Service

The speed of service

5Excellent

4Very Good

3Good

2Fair

1Poor

0Very Poor

Comment on the speed of service rating (optional)

II. Accuracy of Information Provided

Accuracy and authenticity of information provided by staff/system

5Excellent

4Very Good

3Good

2Fair

1Poor

0Very Poor

Comment on the accuracy rating (optional)

IV. Products & Services

Are you satisfied with the current products & services?

5Excellent

4Very Good

3Good

2Fair

1Poor

0Very Poor

Please leave any proposals for new products to be onboarded

V. Overall Rating

What is your overall rating of the quality of Lyamujungu Sacco services?

5Excellent

4Very Good

3Good

2Fair

1Poor

0Very Poor

Comment on the overall rating (optional)

VI. Overall Satisfaction

What is your overall satisfaction with Lyamujungu Sacco?

5Excellent

4Very Good

3Good

2Fair

1Poor

0Very Poor

VII. Impact / Success Stories

How impactful has Lyamujungu Sacco been to you or your community? (Success stories)

VIII. General Feedback

Please suggest ways we can improve to serve you better

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